Site Monitoring

Frequently Asked Questions

Common Questions and Answers

Purchasing Site Vigil

If you like the product you can purchase it at any time without needing to re-install the product. Select the Options tab in the main schedule configuration and then click on the License tab. The screen will show the current state of the license and then the Purchase button takes you to a screen starting the purchase transaction over the Internet.

Moving Site Vigil

If you have purchased Site Vigil you can re-install it on another PC, but it must only be running on one PC at a time. To re-install, simply run the standard installer from the web site and select the 're-install purchased version' option. You will be then prompted for the unique order number that was issued to you by e-mail when the product was purchased.

If you like the product you can purchase it at any time without needing to re-install the product. Select the Options tab in the main schedule configuration and then click on the License tab. The screen will show the current state of the license and then the Purchase button takes you to a screen starting the purchase transaction over the Internet.

Reducing number of Alerts

The purpose of Site Vigil is to alert you about problems. However, sometimes getting too many interruptions can be annoying. You can reduce the number of alerts by fine tuning the Alert time threshold on individual Page monitors. To stop Site Vigil taking focus from you, make sure the Alert configuration is set not to activate when minimised and when you get an alert, minimise it rather than closing it down.

Geting Help

If you spot a problem with using the product, the best way to help the support team to fix the problem is to send us some diagnostic information. You can do this easily by downloading and running the SiteVigil Doctor utility. We can then respond to your query knowing a bit more about your particular environment.

Access to a site using FTP occasionally times out

This may be because you should be using Passive mode FTP rather than standard FTP. Passive mode consumes fewer resources and is often used by applications like CuteFTP for file transfer rather than standard FTP. You can increase the time allowed to make a connection in the Options Settings tab.

Using SiteVigil with a modem connection

If your computer dials out for a connection to the Internet you may need to use SiteVigil in a different way. The program assumes that a connection is available every time it runs and if you are not connected it will display a message box prompting you to make a connection. If you are only connected periodically you can either use the Schedule screen to run the monitoring actions manually or else run the monitoring from a batch file. To set up a batch file all you need to do is run the SVWork.exe program (it's in the Site Vigil installation folder) with the Id shown in the Schedule screen as a parameter. A sample batch file RunWork.bat is provided showing how error conditions can be detected and actioned.

Referral, Watch and Error scans are very slow (Pro Version)

To perform these scans Site Vigil needs access to the web server log files. If you use plain FTP the software has no choice to download the whole log file just in order to get hold of the last (most recent) section of log file records. However if your server supports the FTP Restart (REST) command Site Vigil will automatically select this mode, To improve speed you can use SecureFTP as this access protocol lets SiteVigil select only the portion of the log file that it needs and not the whole lot.

Reducing traffic alerts (Pro Version)

Use the Variance and Smoothing controls in the Traffic configuration screen to get the number of orange bars (indicating that the site traffic is outside permitted bounds) reduced. The variance reflects how closely the web traffic of one week matches the next and the smoothness controls how many adjacent sample points are averaged together.

Unsupported log formats (Pro Version)

Site Vigil has sophisticated log file format handling capability. It is installed with a set of frequently used web log formats. If your web server uses a format not recognised by Site Vigil you will be prompted with the Log file Format screen to check for new log file formats. You can edit an existing format specification using the Customised log format screen, but this requires you to have detailed knowledge of the log format.

Uninstalling Site Vigil

To uninstall Site Vigil simply use the Windows® Control Panel Add or Remove Programs option. The program is listed as Silurian Site Vigil select this entry and click on the Change/Remove button. You can then complete the deletion by clicking on the Uninstall button.


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